1006 Hot Biliary Telephone Follow-Up Clinic Patient Satisfaction QIP

Abstract Aim Current evidence notes associations between gallstone disease and increased hepato-pancreato-biliary complications in the general population, signifying importance to optimise services provided for patients this group; instance, telephone follow-up hot biliary clinics that cater relatively healthy with disease. This QIP aims increase patient satisfaction rates these clinics. Method A Likert-scale, 13-item questionnaire ranging from 1-5 (1 = strongly disagree, 5 agree), was developed assess follow-ups. An average score of 4 across all items fixed as satisfactory cut-off point. 100 who had follow-ups were then retrospectively identified fill out questionnaire. The data analysed identify overall rate, according sex age groups. Results On overall, 75% satisfied Breakdown revealed 79.4% females 67.6% males by (p-value: 0.19). As groups, 72.2% below 50, 88.9% ages 50-59, 71.4% 60-69 72% above 70 0.52). Conclusions Despite positive initial findings, numbers can be improved implementing measures like providing clinicians a model teleconsultation template use options choosing either face-to-face appointments or